Legal & Compliance Hub
Transparent, compliant, and user-centric governance. Access our official agreements, security policies, data protection practices, and regulatory frameworks.
Terms & Conditions
Rules governing account usage, KYC tiers, wallets, crypto, gift cards, and platform services.
Privacy Policy
How Paylenta collects, protects, stores, and processes your personal and financial data under NDPA 2023.
Cookie Policy
Information about cookies, tracking technologies, and how to manage your preferences.
Refund & Reversal Policy
Rules regarding failed transactions, automated reversals, chargebacks, and trading finality.
Acceptable Use Policy
Prohibited activities, compliance monitoring, AML pass-through rules, and abuse penalties.
Risk Disclosure Statement
Important disclosures regarding crypto price volatility, gas fees, and OTC market risks.
Dispute Resolution Policy
3-tier escalation process, response SLAs, formal dispute negotiation, and governing law.
Have Legal or Compliance Questions?
Our legal and compliance desk is available to assist users, partners, regulators, and authorities.